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Post office contact Phone Number

Contact Post Office Phone Number. Email Customer Services.

Post Office Contact Number. The Post Office, a renowned retail mail company in the United Kingdom, serves millions of customers with a wide range of consumer products and essential banking services. While it might seem like a simple place to buy stamps and post parcels, the Post Office offers a variety of services that cater to the diverse needs of its clientele.

Ownership and Services

The Post Office operates under the umbrella of the Royal Mail Group, responsible for delivering letters via UK Royal Mail and handling packages through Parcelforce. An interesting aspect of the Post Office is its ownership. It belongs to the British Government’s Department for Business, Innovations and Skills but hasn’t been funded by the UK taxpayer since 2015. This unique combination of government affiliation and financial independence allows the Post Office to provide essential services efficiently.

Customer Services Post Office

Post Office Contact Number. When you need assistance or information, the Post Office’s customer service team is just a phone call away. By dialing 0345 600 3210, you can access a wealth of information and support related to the Post Office’s offerings.

  1. Parcel Services: If you’re looking to send a parcel, whether domestically or internationally, you can inquire about the costs associated with different delivery options. The price depends on factors such as the parcel’s weight and its destination. Additionally, you can explore postal insurance options to safeguard the value of your items during transit.
  2. Finding a Post Office: Need to locate the nearest Post Office branch? The customer service representative can assist you in finding the closest one or guide you to the online branch locator service.
  3. Tracking Services: If you have a parcel out for delivery, the customer care team can help you track its progress. Just provide the reference number, and you’ll receive live updates through text or email.
  4. Complaints and Compensation: In case your item hasn’t arrived on time or has been damaged or lost during transit, you can report the issue to the Post Office. They will guide you through the process of claiming compensation, although full refunds may require insurance coverage.
  5. Banking Services: The Post Office also offers banking services, including current accounts and overdraft options. You can inquire about account details, benefits, and features.
  6. Pension and Benefit Payments: For customers receiving monthly pension or benefit payments, the customer service team can provide information on payment dates and other relevant details.

Contacting the Post Office via Phone Number

Post Office Contact Number. You can reach the Post Office customer service team at 0345 600 3210. Standard call charges apply, but if you have inclusive free minutes from your service provider, you might be able to contact them for free. Their helpline is open seven days a week with generous hours of operation: from 8am to 8pm on weekdays and 9am to 6pm on Sundays.

Additional Contact Information

  • Technical Support Helpline: 0345 600 3210 (Same hours as customer services)
  • Post Office Textphone: 0345 722 3355 (24/7)
  • Enquiries in Welsh: 0330 123 0389 (Same hours as customer services)

Branch Locator

Finding the contact number for your local Post Office is easy with the Online Branch Locator. Simply enter your postcode to get the correct number and store closing times.

Email Support

If you prefer digital communication, you can email your enquiries to the Post Office’s customer service at [email protected].

Postal Address for Complaints

For formal complaints or issues related to services or Royal Mail delivery, you can write to Post Office Telecom Services at:

PO Box 14125
Selkirk
TD7 9AF
United Kingdom

The Post Office remains committed to serving the public with essential mail and banking services, ensuring convenience and accessibility for all.

Post Office UK FAQ

1. How do I find my nearest Post Office branch?

Locating your nearest Post Office branch is easy with our Online Branch Locator. By simply entering your postcode, you’ll receive not only the branch’s contact number but also its closing times and additional services available.

2. How can I track my parcel’s delivery status?

Keeping tabs on your parcel’s whereabouts is simple. Contact our dedicated customer service team at 0345 600 3210, provide the reference number, and you’ll receive timely live updates via text or email.

3. What are the costs for sending parcels within the UK or internationally?

Post Office Contact Number. Parcel costs can vary depending on several factors, including weight and the destination. Our experienced team at 0345 600 3210 can provide you with detailed pricing information tailored to your specific needs.

4. Do you offer postal insurance for added protection?

Yes, we understand the importance of protecting your valuable items during transit. We offer a range of postal insurance options, and our knowledgeable team can guide you through the process, ensuring your peace of mind in case of damage or loss.

5. Can I open a current account or inquire about banking services at the Post Office?

Absolutely! We are here to serve you beyond mail services. Our current accounts and banking services are designed with your convenience in mind. Contact us for detailed information on account features, benefits, and overdraft options.

6. When will my monthly pension or benefit payments be deposited into my account?

Managing your finances is crucial, and we can help. Our customer service team is ready to provide you with payment dates and other essential information regarding your monthly pension or benefit payments.

7. How can I report a parcel that hasn’t arrived on time or was damaged in transit?

Your satisfaction is our priority. If you encounter any issues with your parcel, please don’t hesitate to contact us at 0345 600 3210. We’ll assist you in the claims process and, if you have insurance, explore compensation options.

8. What are the contact details for technical support?

We understand that technical issues can be frustrating. For prompt assistance, reach out to our dedicated technical support team at the same number, 0345 600 3210, during our standard customer service hours.

9. How does the Post Office handle complaints?

Post Office Contact Number. Your feedback is valuable to us. If you have concerns or complaints about our services, please get in touch with our dedicated Complaints team at 0345 600 3210. We are committed to resolving any issues you may encounter.

10. Can I email the Post Office for customer support?

Of course! For your convenience, we offer email support. You can send your enquiries to [email protected], and our team will be ready to assist you digitally.

11. What is the ownership structure of the Post Office?

The Post Office is owned by the British Government’s Department for Business, Innovations and Skills. It’s important to note that since 2015, the Post Office has not been funded by the UK taxpayer.

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12. Is the Post Office part of the Royal Mail Group?

Yes, we operate under the Royal Mail Group umbrella. This means we work closely with the Royal Mail Group to deliver letters through UK Royal Mail and handle packages through Parcelforce.

13. What are the operating hours for the Post Office customer service?

We understand that convenience is key. Our customer service helpline operates seven days a week, from 8am to 8pm on weekdays and from 9am to 6pm on Sundays.

14. How can I contact the Post Office Textphone service?

For customers who prefer text-based communication, our Textphone service is available around the clock. You can reach us at 0345 722 3355.

15. Is there support available in the Welsh language?

Yes, we’re proud to offer support in the Welsh language. If you prefer to communicate in Welsh, please contact us at 0330 123 0389 during our standard customer service hours.

At the Post Office UK, our commitment is to provide you with exceptional mail and banking services. If you have further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team. We are here to serve you.

More informations about Post Office, you can find on the official website.

Conclusion about Post Office UK

In conclusion, the Post Office UK serves as a reliable partner for a wide range of postal and banking needs. With a strong commitment to customer satisfaction, we offer convenient access to services such as tracking parcels, sending mail, and managing banking transactions. Our comprehensive support system ensures that you can always reach out to us, whether for technical assistance, complaints, or enquiries in the Welsh language. As a part of the Royal Mail Group, we maintain a robust network to deliver letters and packages efficiently. We value your feedback and strive to provide the highest level of service. Your peace of mind is our priority, and we look forward to continuing to meet your needs with excellence.


Jack Taylor is a seasoned article writer hailing from the vibrant city of London, United Kingdom. With a passion for words and a knack for storytelling, Jack has been crafting engaging and informative articles for a diverse range of clients and publications. Drawing inspiration from the rich history and culture of London, Jack's writing reflects a deep understanding of the city's ever-evolving landscape. His work seamlessly blends creativity with a commitment to delivering well-researched, high-quality content on a variety of topics, from travel and lifestyle to technology and business.

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