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Contact PlusNet UK

Plusnet Contact Number via Phone. Customer Services

PlusNet Contact Number. Are you in search of top-notch customer support for your broadband and mobile needs in the United Kingdom? Look no further than Plusnet, the renowned British Internet service provider that has been delivering exceptional services to nearly a million satisfied customers. Whether you’re seeking assistance with your broadband connection, mobile phone inquiries, or any related concerns, Plusnet’s dedicated customer services team is here to cater to your needs. To get in touch with them, simply dial the freephone number 0800 432 0200.

A Brief Introduction to Plusnet

Founded in the United Kingdom, Plusnet has earned a sterling reputation for its reliable and high-speed fiber broadband services. Not only does Plusnet excel in delivering broadband, but it also offers landline networks, digital television, and mobile phone services. In 2007, Plusnet became part of the BT Group, although it continues to operate independently, maintaining its commitment to exceptional customer service.

Comprehensive Support for Broadband and Mobile Services

Calling Plusnet’s customer services helpline at 0800 432 0200 opens the door to a world of assistance and guidance for all your Internet-related needs. Here’s a glimpse of the support you can expect:

  1. Broadband Inquiries. Curious about your broadband speeds or contemplating the installation of a lightning-fast fiber optic connection? Plusnet’s friendly advisors are here to provide answers and guidance to ensure you get the most out of your Internet service.
  2. Account Assistance. Need to change your Wi-Fi password or check your IP address? The Plusnet team can walk you through these basic account services, making it a breeze to manage your Internet settings.
  3. Connection Troubleshooting. If you find yourself suddenly disconnected from the Internet, fear not. Plusnet advisors can help you troubleshoot the issue, ensuring you’re back online in no time. Having your router box handy can be especially useful in these situations.
  4. Technical Support. Struggling to connect your laptop or configure other devices to your Plusnet broadband? The technical support team is just a call away, ready to assist you in resolving connectivity issues.
  5. Package Customization. Existing Plusnet customers have the flexibility to switch to more affordable packages with reduced data limits or upgrade to unlimited broadband, tailored to their specific usage needs.
  6. Moving Home. Planning a move? Plusnet can arrange for an engineer to set up a broadband connection in your new address, ensuring a seamless transition to your new home.
  7. Cancellation. If you decide to part ways with Plusnet, the customer services representative can guide you through the cancellation process. Be aware that there may be an additional fee for early termination.

Exploring Mobile Phone Services

In addition to broadband services, Plusnet offers a range of mobile phone tariffs. Whether you’re interested in a monthly SIM contract or prefer a prepaid or pay-as-you-go top-up SIM, Plusnet has you covered. The knowledgeable customer service advisors can direct you to the appropriate sales department, where you can explore various SIMs offering different text and data allowances. This way, you can select the package that perfectly suits your anticipated mobile usage.

Billing Support and Payment Options

For any billing-related concerns, Plusnet’s helpline number is your go-to destination. Whether you need to make changes to your direct debit or are facing challenges making a payment on time, the customer service team can assist you. Plus, if you’re unable to settle a recent bill, don’t hesitate to contact Plusnet to arrange a payment plan, preventing any disruption to your Internet or mobile phone services. Your satisfaction and connectivity are paramount.

Addressing Concerns and Feedback

Plusnet values your feedback and strives for excellence in service delivery. If you’re dissatisfied with your broadband connection or have concerns about the conduct of a specific staff member, you have the option to register a complaint with a customer service representative. Your input matters, and Plusnet is committed to addressing and resolving any issues you encounter.

Accessible and Convenient Customer Support

One of the remarkable features of Plusnet’s customer services is the accessibility it offers. Plusnet operates an 0800 freephone number, ensuring that all calls to the helpline are entirely free of charge, whether you’re dialing from a landline or a mobile device. Furthermore, Plusnet’s customer services helpline is at your service seven days a week, with generous opening hours from 7:30 AM to 10:00 PM every day, including weekends.

In conclusion, Plusnet is your trusted partner for exceptional broadband and mobile services in the UK, backed by a dedicated customer services team that is committed to providing you with expert guidance and support. Whether you’re seeking assistance with broadband, mobile phone services, billing, or have any concerns, make the call to Plusnet’s freephone number 0800 432 0200, and experience customer service excellence that goes above and beyond. Plusnet is here to keep you connected, informed, and satisfied, every step of the way.

Vital Contact Information for Plusnet: Your Gateway to Exceptional Support

In your quest for top-notch customer support from Plusnet, we’ve compiled a comprehensive list of essential contact numbers and details to cater to all your needs. Whether you’re seeking assistance with your broadband, phone, TV, or mobile services, Plusnet’s dedicated customer support teams are at your service. Here’s your guide to reaching out to them:

Plusnet Customer Services

  • UK Contact Number: 0800 432 0200
  • Opening Hours: 7.30 AM – 10 PM, Monday to Sunday

Plusnet Customer Services from Abroad

  • International Contact Number: +44 345 140 0200
  • Opening Hours: 7.30 AM – 10 PM, Monday to Sunday

Customer Services from a Plusnet Mobile

  • Dial: 500
  • Opening Hours: 7.30 AM – 10 PM, Monday to Sunday

Broadband, Phone & TV Sales

  • UK Contact Number: 0800 432 0080
  • Opening Hours: 8 AM – 8 PM, Monday to Friday; 9 AM – 7 PM, Saturday; 9 AM – 6 PM, Sundays

Broadband, Phone & TV Sales – from Abroad

  • International Contact Number: +44 330 123 0170
  • Opening Hours: 8 AM – 8 PM, Monday to Friday; 9 AM – 7 PM, Saturday; 9 AM – 6 PM, Sundays

Mobile Sales

  • UK Contact Number: 0800 328 4677
  • Opening Hours: 8 AM – 8 PM, Monday to Friday; 9 AM – 7 PM, Saturday; 9 AM – 6 PM, Sundays

Recomanded for you: Post Office Contact Number and Vodafone UK Contact Phone Number

Plusnet Live Chat

Prefer online interaction? Plusnet offers a convenient Live Chat option, allowing you to make inquiries about your services and receive instant feedback. Simply provide your customer ID number on the Online Plusnet Help Page to get started.

Plusnet official website.

Write to Them via mail

Should you prefer a more formal approach, Plusnet welcomes written complaints regarding their services. To ensure a timely response, include your account information such as contact details and postcode. Whether your concern pertains to your Internet or mobile phone services, address your letters to Plusnet’s Head Office at the following postal address: Plusnet plc The Balance, 2 Pinfold Street Sheffield, S1 2GU United Kingdom

Rest assured that Plusnet is committed to addressing your needs promptly and efficiently, no matter how you choose to get in touch. Your satisfaction is their priority, and these contact options are designed to cater to your preferences and convenience. Whether you’re seeking assistance, making inquiries, or sharing feedback, Plusnet is here to assist you every step of the way.


Jack Taylor is a seasoned article writer hailing from the vibrant city of London, United Kingdom. With a passion for words and a knack for storytelling, Jack has been crafting engaging and informative articles for a diverse range of clients and publications. Drawing inspiration from the rich history and culture of London, Jack's writing reflects a deep understanding of the city's ever-evolving landscape. His work seamlessly blends creativity with a commitment to delivering well-researched, high-quality content on a variety of topics, from travel and lifestyle to technology and business.

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