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Contact Amazon UK. Customer Services



Contact Amazon UK. Customer Services

Contact Amazon UK. Your guide on customer service, returning products or modifying and canceling the order.

How can I contact Amazon or Amazon Prime by phone? Navigating customer service can be a daunting task, but contacting Amazon UK is streamlined to enhance the customer experience. This detailed guide will walk you through the various methods of reaching out to Amazon UK’s customer service, ensuring your queries are resolved promptly and effectively.

Understanding Amazon UK’s Customer Service

Amazon UK prides itself on its customer service. Whether you’re dealing with a missed delivery, a return, or need technical support, Amazon’s customer service is structured to address your concerns quickly.

Why Quality Customer Service Matters

Good customer service is the backbone of any successful online retailer. Amazon UK’s commitment to customer satisfaction has set a standard in the industry, providing support through multiple channels.

How to Contact Amazon UK?

There are several ways to reach Amazon UK, depending on your preference and the nature of your issue.

Contact Amazon UK Via Phone Number

Step-by-Step Process to Phone Support
  1. Direct Phone Support: For general inquiries within the UK, you can dial 0800 279 7234. If you’re outside of the UK, the number is +44 207 084 7911. For Kindle support in the UK, call 0800 496 2449, and for international Kindle support, dial +44 203 356 6212.
  2. Callback Service: If you prefer Amazon to call you, navigate to the Help section of your Amazon UK account and click on the “We can call you” link. Select the reason for contacting Amazon, provide details about your issue, and then click the yellow “Phone” button. Enter your phone number and click “Call me now.” Typically, it takes between 2 and 15 minutes to receive a call.

Contact Amazon UK Via Online Chat

How to Initiate a Chat Session
  1. Go to the Amazon UK help page at
  2. Click the “Start chatting now” button to open the chat window.
  3. Type your question and follow up with any additional information requested by the automated system.
  4. If you need to speak with a human, type “I want to speak to a human” and then click “Get help through chat” for live assistance.

Contact Amazon UK Via Social Media

  1. Tweet or send a direct message to the official customer service Twitter account –
  2. Amazon representatives are available 7 days a week to respond to inquiries via Twitter.
  1. Visit the Amazon UK Facebook page at
  2. Post your query on their page. Remember, your posts will be public, so avoid sharing private information.
  3. The support team is active 7 days a week from 7 AM to 7 PM.

Self-Service Options

For quick solutions, Amazon UK offers a comprehensive FAQ section.

Navigating the Help Library

Explore topics related to orders, returns, refunds, and more in the help section on Amazon’s website.

Specialized Assistance

Contacting Kindle Support

For technical issues with your Kindle device, there are dedicated helplines and online resources for step-by-step guides and troubleshooting.

Amazon Prime Inquiries

For questions about your Prime membership or Prime Video issues, Amazon UK offers detailed support through your account’s help section.

Amazon Locations in United Kingdom (UK)

Amazon has several fulfillment centers located throughout the United Kingdom. They’re strategically placed in various locations to ensure efficient delivery and service across the country. Here’s a list of some key locations where Amazon has established their fulfillment centers in the UK:

  1. England
    • Doncaster
    • Coalville
    • Dunstable
    • Manchester
    • Peterborough
    • Milton Keynes
    • Tilbury
    • Chesterfield
  2. Scotland
    • Dunfermline
    • Gourock
    • Edinburgh
  3. Wales
    • Swansea
  4. Northern Ireland
    • There is a delivery station in Belfast, but as of my last update, there were no fulfillment centers located in Northern Ireland.

Amazon continues to expand its logistics network, and new centers may have been opened since my last update. For the most current information, checking Amazon’s official website or their latest press releases would provide the latest updates on their operational facilities in the UK.

Contact Amazon Prime UK

To contact Amazon Prime in the UK, you can follow these steps which are designed to help you get the assistance you need as quickly as possible:

Through Your Amazon Account:

    • Sign in to your Amazon account.
    • Go to the ‘Help’ section which is often found at the bottom of the Amazon homepage or in the menu.
    • Navigate to the ‘Need More Help?’ or ‘Contact Us’ section.

Phone Support for Amazon Prime:

    • You can contact Amazon Prime UK customer service by phone for immediate assistance.
    • For general Amazon Prime inquiries, you can call 0800 279 7234 if you are in the UK. If calling from outside the UK, the number is +44 207 084 7911.

Amazon Prime Live Chat:

    • Access the ‘Contact Us’ section of the Amazon UK website.
    • Choose the chat option to start a conversation with an Amazon representative.

Customer Service Email:

    • While Amazon does not typically provide a direct email address for customer service, you can use the contact form on their website to send an email. They will respond to the email address associated with your Amazon account.

Amazon Prime Specific Help:

    • Look for the ‘Amazon Prime’ section within the ‘Help’ page.
    • You can find information and assistance specifically related to Prime membership, Prime Video, and other Prime services.

Contact Amazon Uk via Social Media:

    • Amazon Prime support might also be contacted through Amazon’s official customer service Twitter handle @AmazonHelp.

Contact Amazon Via App:

    • Use the Amazon app on your smartphone or tablet.
    • Go to ‘Customer Service’ within the app’s menu.
    • Follow the prompts to contact support about Amazon Prime.

Help Pages:

    • Amazon has a number of help pages specifically for Prime services.
    • These can often answer common questions and provide troubleshooting steps without the need to speak directly with a representative.

FAQ Amazon & Amazon Prime

1. What benefits do I get with an Amazon Prime membership?

Amazon Prime offers an array of benefits, enhancing your shopping and entertainment experience. Members enjoy free two-day shipping on millions of items, access to Prime Video for a vast selection of movies and series, Prime Music for ad-free listening, Prime Reading for books and magazines, and more. Exclusive deals and early access to special sales like Prime Day also sweeten the deal. This membership transforms your online shopping into a more rewarding experience with added convenience and entertainment value.

2. How can I cancel my Amazon Prime membership?

Canceling your Amazon Prime is straightforward. Sign into your Amazon account, navigate to ‘Your Account’, and select ‘Prime Membership’. From there, click on ‘Manage’, then ‘Update, Cancel and More’, and finally ‘End Membership’. Amazon will guide you through the process, which includes a reminder of your benefits and confirmation before cancellation. Remember, if you haven’t used any Prime services, you may be eligible for a refund.

3. Can I share my Amazon Prime benefits with family members?

Amazon Prime benefits can be shared with one other adult in your household through Amazon Household. By creating an Amazon Household account, both adults can enjoy Prime benefits like shipping, streaming, and more while maintaining their separate Amazon accounts. It’s an efficient way to extend the value of Prime to your family without additional costs.

4. Is there a discount on Amazon Prime for students?

Yes, students can benefit from Amazon Prime Student, which includes a 6-month free trial and a discounted rate after the trial ends. This tailored version for higher education students provides all the perks of Prime at half the price, coupled with exclusive student deals and promotions. Verification of your student status is required to get started.

5. How does the Amazon Prime Video service compare to other streaming services?

Amazon Prime Video stands tall among competitors with its unique selection of original content, popular movies, and TV shows. Subscribers can also rent or buy titles not included in Prime, add over 100 premium channels, and enjoy flexible viewing across multiple devices. Its integration with Amazon’s ecosystem and benefits like offline downloads make it a strong contender in the streaming service market.

6. What is Amazon Prime Day and how can I participate?

Amazon Prime Day is an exclusive annual event for Prime members, offering significant discounts on a wide range of products. To participate, you need an active Prime membership. Prime Day is advertised well in advance, so keep an eye on Amazon’s announcements. It’s a perfect time to avail deals on electronics, fashion, home goods, and more.

7. How do I manage my Amazon Prime Video parental controls?

To manage parental controls on Amazon Prime Video, go to ‘Settings’ within Prime Video, then select ‘Parental Controls’. You can set viewing restrictions based on age ratings and require a PIN for purchases and selected viewing. These settings help ensure a family-friendly viewing environment on all your devices.

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Reaching out to Amazon UK’s customer service is designed to be a hassle-free experience. By utilizing the right channels, you can expect efficient and helpful service tailored to your needs. Remember to have your account details ready to expedite the support process.

Jack Taylor is a seasoned article writer hailing from the vibrant city of London, United Kingdom. With a passion for words and a knack for storytelling, Jack has been crafting engaging and informative articles for a diverse range of clients and publications. Drawing inspiration from the rich history and culture of London, Jack's writing reflects a deep understanding of the city's ever-evolving landscape. His work seamlessly blends creativity with a commitment to delivering well-researched, high-quality content on a variety of topics, from travel and lifestyle to technology and business.

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